Reference

Privacy Policy for BDOK Account Holders

We collect and handle your account information, wallet transaction records, and betting activity to operate the platform and process your deposits and withdrawals. This policy covers what data we gather, how we use it, and your rights to request access or deletion.

Account dataWallet transaction recordsRequest access anytimeDeletion rightsBangladesh regions
BDOK Privacy Policy for BDOK Account Holders
DATA PRACTICES

How We Secure and Handle Your Information

We encrypt wallet transaction data and passwords using industry-standard protocols. Cookies track your login session and language choice; you can clear them in your browser, but you will need to log in again. Account retention follows our legal obligations—active accounts remain indefinitely, closed accounts are archived after thirty days, and betting records are kept for five years to meet financial reporting rules.

Encryption

Every bKash, Nagad, and Rocket transaction record is encrypted at rest; your password is hashed so even our support team cannot read it, and all data transfers between your device and our servers use SSL.

Cookie use

We place a session cookie when you log in to keep you authenticated as you move between the lobby, sportsbook, and account pages; a second cookie remembers your language preference so the site loads in English on your next visit.

Data retention

Active accounts and their transaction histories stay on file as long as you use the platform; if you close your account, we archive your data for thirty days in case you change your mind, then delete personal identifiers but retain…

Access and deletion

You can request a full data export or account deletion anytime through live chat or the privacy tab in account settings; we confirm your identity, then process the request within seven business days and complete deletion within thirty days.

POLICY CONTACT

Reach Our Privacy Team

If you want to see what data we hold, request deletion, or ask how we handle wallet details, contact our support team through any of these channels. We aim to reply within one business day and provide the full response within seven days.

Live chat Open the chat icon in the bottom corner of any page, select privacy inquiry, and an agent will pull your account record and explain what data we store and how you can request changes or deletion.
Email support Send your account mobile number and your question to our support address; we will verify your identity by matching the number to our records, then send a detailed reply covering your data and your rights.
Account settings Log in, head to account settings, and click the privacy tab to download a JSON file of your transaction history, betting logs, and stored personal details, or submit a deletion request that we process within thirty days.

Privacy Policy Questions

We collect your mobile number, chosen password, and any identity documents you upload for withdrawal verification. We also log your IP address and device ID to prevent duplicate accounts and detect irregular activity.

Each deposit or withdrawal generates a log with transaction ID, amount, timestamp, and sender or recipient number. We use these records to credit your balance, process payouts, and reconcile accounts with our payment processors.

No. We do not sell your personal information. We share transaction records with payment processors to verify deposits and complete withdrawals, and we will comply with legal reporting obligations if local regulation requires disclosure of suspicious activity.

Log in, go to account settings, and open the privacy tab to download a JSON file of your transaction history, betting logs, and stored personal details, or contact live chat to request a copy directly.

Submit a deletion request through live chat or the privacy tab in account settings. We verify your identity, archive your account for thirty days, then delete personal identifiers; anonymised betting logs remain on file for regulatory compliance.

We place a session cookie to keep you logged in as you navigate the site and a preference cookie to remember your language choice. You can clear cookies in your browser settings, but you will need to log in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.